大中華區(qū)客服經(jīng)理Head of Customer Service GCI
20000-30000元
10年以上
本科
10年以上
本科
- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
職位描述
該職位信息待核驗(yàn),請(qǐng)仔細(xì)了解后再進(jìn)行投遞!
Responsibility / Tasks:
Implement the divisional strategy within the area of responsibility.
Building and developing a qualified and motivated team. Technical and disciplinary leadership, assess-ment and development of directly subordinate employees. Decide on individual personnel measures in coordination with HR.
Implement and ensure optimal information exchange in the area of responsibility and with the interfaces.
Continuously standardising and optimising processes and organisational structures and initiating corre-sponding measures.
Contributing ideas and implementing the digital transformation in the area of responsibility. Coordinating and implementing digitization projects in cooperation with the interfaces. Optimizing and mapping new and existing business processes in the digital databases and systems.
Plan human, material and financial resources. Adherence to the approved budget and initiation of appropriate measures in the event of threatened and identified deviations in coordination with the manager.
Review and comply with legal requirements and internal regulations, initiate appropriate action.
Implementing and ensuring efficient and effective processes in the company's internal IT systems and their documentation.
Job Profile-specific Building Blocks:
- Monitor customer service team's KPIs and SLAs.
- Monitor the team's adherence to strategic vision and goals.
- Ensure adherence to defined to processes and SOPs.
- Review and Follow-up on assigned personnel work and work allocation.
- Lead and participate in cross functional project, represent CS function based on requirement.
- Resolution for requests
Implement the divisional strategy within the area of responsibility.
Building and developing a qualified and motivated team. Technical and disciplinary leadership, assess-ment and development of directly subordinate employees. Decide on individual personnel measures in coordination with HR.
Implement and ensure optimal information exchange in the area of responsibility and with the interfaces.
Continuously standardising and optimising processes and organisational structures and initiating corre-sponding measures.
Contributing ideas and implementing the digital transformation in the area of responsibility. Coordinating and implementing digitization projects in cooperation with the interfaces. Optimizing and mapping new and existing business processes in the digital databases and systems.
Plan human, material and financial resources. Adherence to the approved budget and initiation of appropriate measures in the event of threatened and identified deviations in coordination with the manager.
Review and comply with legal requirements and internal regulations, initiate appropriate action.
Implementing and ensuring efficient and effective processes in the company's internal IT systems and their documentation.
Job Profile-specific Building Blocks:
- Monitor customer service team's KPIs and SLAs.
- Monitor the team's adherence to strategic vision and goals.
- Ensure adherence to defined to processes and SOPs.
- Review and Follow-up on assigned personnel work and work allocation.
- Lead and participate in cross functional project, represent CS function based on requirement.
- Resolution for requests
工作地點(diǎn)
地址:閔行區(qū)顓橋鎮(zhèn)申南路739號(hào)
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詳細(xì)位置,可以參考上方地址信息
求職提示:用人單位發(fā)布虛假招聘信息,或以任何名義向求職者收取財(cái)物(如體檢費(fèi)、置裝費(fèi)、押金、服裝費(fèi)、培訓(xùn)費(fèi)、身份證、畢業(yè)證等),均涉嫌違法,請(qǐng)求職者務(wù)必提高警惕。
職位發(fā)布者
vinn..HR
德樂食品飲品配料(上海)有限公司
-
原材料及加工
-
100-199人
-
外商獨(dú)資·外企辦事處
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上海市申南路739號(hào) (郵編:201108)
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2026-05-08 01:31:41
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注:聯(lián)系我時(shí),請(qǐng)說是在四川人才網(wǎng)上看到的。
