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Major Responsibilities:
？ Keep responsible people informed about customer’s requirements
？ Response customer complaints timely and set up containment as needed
？ Conduct preliminary analysis at customer plant
？ Take the lead in correcting non-conformities from customer audits
？ Warranty disposition with customer
？ Take the lead in promoting plant to improve warranty problems
？ Manage PPAP for customer
？ Responsible for the quality data collection, regularly report quality performance to quality manager
？ Collects quality and service information of competitors;
？ CQE development and improvement.

Skills and Abilities/Qualification:
？ Bachelor degree with major in quality engineering/methods
？ Excellent communication skills both in Chinese and English
？ Knowledge of total quality tools (3L5W, APQP/FMEA/MSA/SPC/PPAP,VDA,6 Sigma..)
？ Excellent interpersonal skills
？ IATF16949 internal audit certificate
？ Education/Degree: Bachelor degree in mechanical engineering

Experience:
？ Work experience at least 5 years, ideally in automotive industry or Manufacturing industry
？ At least 3 years of experience in customer service area.